Water shutoff risk
Failed-test workflow
Austin Water Cross-Connection Control failed backflow test next steps
Use the governing utility workflow first, then move through repair, retest, and reporting in the order the utility expects.
Notice of violation
The path to compliance
The path to compliance
Follow these steps in order. Repair alone is not enough. The retest and the accepted report are what close the failure.
01
build
Repair device
Use a tester or repair company that fits the local utility workflow and device type.
02
assignment_turned_in
Retest
Schedule the passing retest after repairs are complete and before the utility deadline passes.
03
cloud_upload
Submit report
The corrected report and proof of acceptance are what actually restore compliance.
What the failed notice means
A failed result is not closed until the repair, retest, and accepted submission all happen. Use this page to understand the sequence before anyone treats the job as complete.
- The failure notice means the utility still considers the device out of compliance
- Repair alone does not close the file
- The passing retest has to happen before the deadline slips
- The accepted report is what actually closes the utility record
Need repair, retest, or provider coordination?
Use this when the next job is field action, not explanation. Repair by itself does not close the failure.
- Repair the failed assembly or blocked components first
- Schedule the passing retest before the deadline slips
- Get the accepted report into the utility workflow last
Do not stop at the repair
- Paper TMRs are no longer accepted.
- Austin requires more than state licensing alone; tester registration with the utility matters too.
- False or incomplete records can trigger City enforcement and even criminal exposure.
Support guides
Backflow test cost
How to think about annual testing, repair, and retest pricing without confusing a market quote with the compliance rule.
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Approved testers vs find a tester
Why official tester lists and commercial directories must stay separate, and what each page type is allowed to claim.
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Anniversary date vs calendar deadline
Why some utilities track backflow tests by anniversary date, while others push owners into a calendar-season or hard-date deadline.
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Evergreen support
What a failed backflow test usually means, how repair and retest sequencing works, and where owners lose time.