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Failed-test city route

Jacksonville failed backflow test

Use this page when the assembly already failed and the next step is repair, retest, and accepted report submission.

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City: Jacksonville Utility: JEA Backflow Program Cadence: Commercial annually; residential irrigation on the JEA residential checkup cycle, generally every two years Last verified: 2026-06-29
Local answer

What to check for Jacksonville

Use this page when the assembly already failed and the next step is repair, retest, and accepted report submission.

  • Due basis: JEA runs a two-track system: commercial services are tested annually, while residential irrigation and reclaimed-water protections follow the utility checkup program. Commercial failed tests must be repaired or replaced and retested within 30 days.
  • Who is affected: JEA commercial customers, residential irrigation customers, reclaimed-water users, and certain fire-line services that require backflow protection or testing.
  • Program phone: 904-665-4410
Local signals

Signals that matter before you act

  • JEA publishes both a qualified tester list and clear compliance steps.
  • Commercial failed tests have a 30-day repair and retest window.
  • Residential non-response can trigger a utility-dispatched test and fee.
Workflow

Jacksonville workflow order

  1. Identify whether the service is commercial or residential irrigation.
  2. Use a qualified JEA backflow tester or follow the utility-run residential program.
  3. Complete the test on the correct cycle.
  4. Repair and retest failed assemblies inside the JEA timeline.